Swissport in the United Kingdom is part of the larger family of Swissport International, which is owned by Ferrovial, a leading European infrastructure and service corporation based in Spain. Swissport International provides ground services for over 70 million passengers and 3.2 million tonnes of cargo a year on behalf of some 650 client companies. With its workforce of around 30 000 personnel, Swissport is active at 179 airports in 42 countries on five continents.

Spectrum of Services
Worldwide, Swissport offers a full range of value-adding airport services to its customers, including:
• Aircraft maintenance
• Aircraft servicing and cleaning
• Airport aviation security
• Cargo and mail handling (on-/off-airport)
• Catering services
• e-Services
• Executive aviation handling
• Flight operations and crew administration
• Fueling
• Load control
• Operation of airport lounges
• Outsourcing and global packages
• Passenger and baggage handling
• Ramp services
• Station supervision and administration
• Surface transport of passengers and crews
• Unit Load Device control and management
(Not all of these services are currently provided in the United Kingdom)

Geographical Scope of Operations
Swissport currently operates in 43 countries: Algeria, Argentina, Aruba, Austria, Belgium, Bulgaria, Brazil, Cameroon, Canada, Cyprus, Dominican Republic, Equatorial Guinea, France, Germany, Great Britain, Greece, Honduras, Hungary, Israel, Italy, Japan, Kenya, Korea, Luxembourg, Mexico, Netherlands, Netherlands Antilles, Nigeria, Pakistan, Peru, the Philippines, Poland, Russian Federation, Scotland, Singapore, South Africa, Spain, Sudan, Switzerland, Tanzania, Ukraine, the United States and Venezuela.

Business Policy
Swissport (owned by Ferrovial, one of the world's largest infrastructure and service corporations with 100,000 staff in more than 12 countries) is recognized as the benchmark in terms of value for money, customer dedication, and cost management. The company has established a global reputation for being a valued business partner, not only because of its financial resources and modern ground support equipment, but also due to its intangible assets, particularly management expertise and a brand name that stands for superior quality.

Assets for the Customer
• Swissport can make many vital contributions to a partnership project thanks to:
• More than 40 years of experience in ground handling
• Named Global Ground Handler of the Year eight times in a row by ITM (2001-2008)
• Quality Management System ISO 9001:2000
• The convenience of Swissport’s EASYcontact e-business system
• Internet platform for misdirected luggage: www.mylostbag.com
• Tracking & tracing tool: www.freightfinder-swissport.com
• Technical and managerial expertise
• Consistently high quality standards worldwide
• Customer-oriented, tailor-made solutions
• Structured partnerships models (e.g. hub or station management)
• The leverage of a customer base of more than 650 carriers
• Extensive training program for staff at all levels
• The biggest global network with a dedicated global key account management
• Umbrella incentive program for multiple agreements / locations
• One-stop-shopping and outsourcing concepts available
• Pioneer for new airport applications (e-Services) such as self-service-ticketing kiosks, web check-in and mobile check-in